Shipping Policy

Last updated: 24 July 2026

Infraredi ships from local fulfilment centres wherever possible so your order can reach you quickly and securely. This policy applies to orders placed through our Australian, Canadian, and United States online stores.

Where we ship

Please shop through the Infraredi store that matches your delivery country:

• Australia: Orders placed at infraredi.com.au are delivered to Australian addresses and are generally fulfilled from Melbourne.

• Canada: Orders placed at infraredi.ca are delivered to Canadian addresses and are generally fulfilled from Montreal, Quebec.

• United States: Orders placed at infraredi.com are delivered to United States addresses and are generally fulfilled locally.

Delivery availability is confirmed at checkout. If your address is not accepted, please contact us before placing your order.

Shipping cost

Shipping is free on Infraredi orders placed through a supported local storefront. There are no shipping fees added at checkout.

Processing and delivery estimates

Orders are processed on business days, Monday to Friday, excluding public holidays.

Most in-stock orders are expected to arrive within 2–5 business days, depending on the delivery region. Delivery times are estimates and may vary because of order volume, address location, weather, carrier disruptions, or other circumstances outside our reasonable control.

The delivery estimate shown on the product page or at checkout is the estimate that applies to your order.

Pre-orders and delayed items

Pre-order products are clearly identified on the product page. The stated estimated shipping date or delivery window for a pre-order replaces the standard delivery estimate above.

If the expected timing of an unshipped order changes materially, we will contact you with an updated estimate and the options available to you under applicable consumer law.

Tracking and split deliveries

Once your order has been dispatched, we will send tracking information to the email address used at checkout. It may take a short time for the carrier to activate the tracking link.

Larger orders, bundles, or orders containing multiple items may arrive in more than one package. If this happens, you may receive separate tracking details for each shipment.

Delivery addresses

Please check that your name, delivery address, email address, and phone number are complete and accurate before placing your order.

If you need to change your delivery details, contact us as soon as possible. We will try to help, but we cannot guarantee that an address can be changed once an order has entered processing or has been dispatched.

Delays, missing parcels, or damaged deliveries

If your order is delayed beyond its current estimate, appears to be missing, is marked as delivered but cannot be located, or arrives damaged, contact us at support@infraredi.com.

Please include your order number and, where relevant, the tracking details and clear photographs of any damage. We will review the issue, work with the carrier where needed, and provide an appropriate solution in line with applicable consumer law.

Returns

Every Infraredi product includes a 60-day risk-free trial. Returns are covered by our separate Refund Policy.

Your consumer rights

Nothing in this Shipping Policy excludes, restricts, or modifies any rights or remedies that cannot lawfully be excluded under the consumer laws that apply to your order.

Contact us

For help with shipping or delivery, email support@infraredi.com and include your order number.